1.WIFI Cameras

1.1 Connection steps

①. Turn on the camera

②. Long press the reset button on the camera for about 5-7 seconds until there is a reset sound from the camera.

③. Wait about 10-20 seconds, you will find a WIFI network IPCAM-xxxxxx in your phone. Connect your phone to this WIFI network with the WIFI password 01234567. Do not turn on the mobile data network at that time.(Please turn on the location function in the phone’s setting)

④. Open the Ctronics Pro app, click on add camera, then the app will detect this camera directly. Follow the app guidance to add this camera and connect it to your home WIFI network. Please note that do not change the username and password when you add the camera. Both are "admin". When the camera is online, you can set up a new password.

 

1.2 Disconnection(Reset steps)

①. Long press the reset button until there is a big sound from the camera and then there will be a WIFI network named IPCAM-xxxxxx in your phone, which is without internet access

②. Connect your phone to this camera WIFI with the password "01234567" and do not turn on the mobile data network at that time

③. Open the app, the camera will be online or the wrong password. If it shows the wrong password, please change it to "admin"

④. Access to the camera settings in the app, click wireless setting-click the button get the wireless network around this device-select your home WIFI network-enter your home WIFI password and click apply. Then the camera will be online.

 

1.3 Recording setting

About the recording, you can check the tips below.

①. Check the alarm management and notification setting to see whether if you turn on the motion detection alarm and AI alarm buttons(PIR alarm button and humanoid alarm button for battery cameras)

②. Check the alarm linkage setting to see if you turn on the alarm record to SD card button

③. Check the SD card setting to see if the camera recognize the SD card correctly

④. Check the time setting to see if you select the correct time zone.

 

1.4 SD card issue

Usually we suggest that you can insert a suitable capacity micro SD card in the camera. And before inserting the SD card, please format the SD card to FAT32 format in your PC first. Then insert it in the camera and turn on the camera.

 

1.5 False alarm

About this issue, please turn on both motion detection alarm and AI alarm and low down both sensitivity to 20, then change the trigger mode to linkage trigger mode to have a try?

 

1.6 disconnected from time to time

①. Usually we only suggest that the camera is mounted within 10 meters from the router to make sure that the signal is good and stable.

②. When the camera is online, please access the camera settings, select WIFI setting to check the WIFI signal strength in the app. Usually we need to make sure it is above 70%.

③. If the camera has the LAN port, you can connect the camera to your router via the LAN cable to test whether if this issue occurs again.

 

1.7 No response

①. Reboot this camera to see whether if there is any response on this camera.

②. If no response on step 1, we suggest that you can turn off the camera, take out the micro SD card and turn on the camera to have a try again.

③. If it still doesn’t work in the step 2, we suggest that you can use another power cable(or charge this camera for several hours if it is a battery camera)

 

1.8 Cannot receive the notification

①. Check whether if you turn on the alarm notification button and the alarm buttons in the alarm management and notification setting page.

②. Turn off the notification button and turn it on again for several times and then walk in front of this camera to have a try

③. Re-install the app and accept all the permissions to this app and then test it again.

 

1.9 password issue

①. Usually if the camera shows the wrong password, it means that the password has been reset or changed. If you forgot the camera password, you can try the default password first. The camera default password is “admin”

②. If it still doesn’t work, you need to reset this camera and then the camera password is “admin”.

 

2. 4G cameras

2.1 connection steps

①. Turn on the Ctronics Pro app, click on add camera, select 4G camera

②. Scan the QR code on the camera body to add the camera, do not change the username and password. The default username and password are both “admin”.

③. Click on confirm add and then the camera will be online and then you can set up a new camera password.

 

2.2 use another SIM card

2.2.1 4G power supply camera

①.Insert the SIM card in your phone, turn off the PIN code, turn on the data network and data roaming to check if the phone can access the internet

②.Insert this SIM card in your camera, for most cameras, the camera can be connected directly in this step.

③.Connect the camera to your router via the network cable and the camera will be online in the Ctronics app

④.Access the camera settings-4G setting-change the APN mode to Manual, enter the APN of your SIM card and change the encryption to correspond to your SIM card info and click apply.

⑤.Disconnect the power cable and replug it to reboot this camera

⑥.When the camera is online again in the Ctronics app, remove the network cable and then the camera will run with the SIM card.

 

About the step 1, you can follow the vidoe in the link below to turn off the pin. About the step 4, you can contact the SIM card operator to check the APN info.

https://www.youtube.com/shorts/uiHRJC-USrQ

 

If there is not router, you can use the SIM card we offered to make the camera online first. Then follow the step 4 above to set up the APN for the new SIM card and save the settings. Then you can turn off the camera, take out the SIM card we offered, insert the new SIM card and turn on the camera to have a try.

 

2.2.2 4G battery camera

①. Insert the new SIM card in the phone, turn off the SIM card PIN button in the phone’s setting.

②. Inset the SIM card in the camera, turn on the camera to have a try.

If the steps above don’t work, could you please follow the steps below to have a try?

①. Slide the camera to left in the home page in the app to delete it from the app first

②. Long press the reset button for about 5-7 seconds until there is a big sound from the camera

③. Open the Ctronics Pro app, click on add camera, scan the QR code to add it again with the default username "admin" and password "admin" to see if it will be online.

④. If the camera flashes the red and blue light, you can click on the corresponding button in the app to access the APN setting page to enter the APN of this new SIM card. No need to enter the other settings and save the setting. Then there will be a QR code in the app.

⑤. Point the camera to this QR code to scan it to have a try.

 

2.3 connection issue

2.3.1 the camera with the SIM card we offered

①. If the camera is offline, please reboot the camera to test whether if the camera will be online within a few minutes first.

②. If it doesn’t work, please click on the 4G button in the home page in the app to access the SIM card website to see whether if there is still data package on this SIM card. If no data plan, you can subscribe to a new data package in this website and reboot this camera to have a try again.

③. If there is data plan on this SIM card but the camera is still offline, we suggest that you can turn off the camera, take out the SIM card and insert it in your phone to test whether if you can use this SIM card data plan to open any website in your phone. If it works in your phone, but not work in the camera, then it is the camera issue. But if it doesn’t work in your phone, then it is the SIM card issue.

 

2.3.2 the SIM card from customers local SIM card operator

①. If the camera is offline, please reboot the camera to test whether if the camera will be online within a few minutes first.

②. Contact the SIM card operator to refresh the SIM card network and ask them whether if there is any network issue on their server or your local signal base station.

③. After refreshing the network, you can insert the SIM card in your phone to test whether if it works in your phone first. If it works well in your phone, we suggest that you can try the APN setting first.

④. We suggest that you can use the SIM card we offered to test this camera again.

 

3.Other Questions

3.1 CTIPC-870C & CTIPC-640C-Z16 Preset position

3.1.1 Set up the default position and turn on the intelligent tracking function.

①. Click on the preset position button, enter the code 99 and click on setting to set up the default position

②. Enter the code 100 and click on the transfer button to turn on the intelligent tracking function.

There is a video about these steps in the link below for your reference:

https://www.youtube.com/shorts/qxDA9UXdFZg

 

3.1.2 Turn off the intelligent tracking function

Click on the preset position button, enter the code 103 and click on transfer.

There is a video about this step in the link below for your reference:

https://www.youtube.com/shorts/E-VOhZet184

 

3.1.3 Turn on the cruise function

①. Use the code 1, 2, 3...30 to set up the preset positions first.(For example, rotate the camera to position A, you can click on the preset position button, enter the code 1 and click on setting)

②. Enter the code 98 and click on transfer to turn on the cruise function or you can enter the code 102 and click on transfer to turn on the intelligent tracking function and cruise function. Code 103 and click on transfer is to turn off the intelligent tracking function and cruise function.

There is a video in the link below for your reference.

https://www.youtube.com/shorts/FUq69JWHaOw

 

3.2 CTIPC-295C & CTIPC-550C-Z30 Preset position

3.2.1 Set up the default position and turn on the intelligent tracking function.

①. Click on the preset position button, enter the code 92 and click on setting to set up the default position

②. Enter the code 92 and click on the transfer button to turn on the intelligent tracking function.

There is a video about these steps in the link below for your reference:

https://youtube.com/shorts/j_OpQPwXQVY?feature=share

 

3.2.2 Turn on and turn off the cruise function

①. Use the code 1, 2, 3 ...16 to set up the preset positions first.(For example, rotate the camera to position A, you can click on the preset position button, enter the code 1 and click on setting)

②. Enter the code 93 and click on transfer is to turn on the auto tracking function and cruise function.

③. Enter the code 94 and click on transfer is to turn off the auto tracking function and cruise function.

There is a video about these steps in the link below for your reference:

https://youtube.com/shorts/nSjf0pqC1pw?feature=share

 

3.3 Cloud service issue

①. Check whether if the alarm record to cloud button is on in the alarm linkage setting

②. Check whether if the time setting is correct

③. Reboot the camera to see whether if the cloud service will work

 

3.4 Registration issue

When you use the Ctronics Pro app, you need to click on the registration button in the login page to access the register page and then use the email address to register an account. Please note that the account password requires the letters and digits and without special characters.

 

3.5 Change phone and sync the camera data

①. If you use the Ctronics app, you need to download the Ctronics app in the new phone, click on add camera, enter the camera UID number and password, then click on done in the upper right corner to add the camera in the new phone. You can find the camera UID number as the format ABCD-123456-ABCDE in the home page in the Ctronics app in your old phone.

②. If you use the Ctronics Pro app, you just need to login your Ctronics Pro email account in your Ctronics Pro app in the new phone, then all the cameras will be added automatically.

 

3.6 Sharing device to others

①. If you use the Ctronics app, you just need to click on add camera and enter the camera UID number and password in the new device to share this camera.

②.If you use the Ctronics Pro app, you need to use a different email address to register a new account in the new phone’s Ctronics Pro app first. Then access the camera settings in the first phone, click on the share button in the upper right corner, then enter the new Ctronics Pro account to share the device. Then reboot the Ctronics Pro app in the new phone and the camera will be added automatically.

 

3.7. HiP2P software

If the camera is online in your app, you can download the HiP2P software in the link below and follow the video in another link to add this camera in this software directly.

https://ctronics.com/pages/download-center

 

https://www.youtube.com/watch?v=AzOxzT3JD1c

 

Please note that the software will ask for a password when you open this software, you can click OK directly without entering any password. And when you add the camera in this software, the UID number and the password you need to enter should be the same ones as the UID number and password in your app. You can find the UID number as the format ABCD-123456-ABCDE in the home page in your app.