To support trademark registration in the European Union and the United Kingdom, we hereby list the core services currently provided by our platform. These services fall under Nice Classification Class 38 (Telecommunications Services) and Class 42 (Software and Technology Services) and are actively deployed and available to users.

✅ Compliant Services Under Class 38:

Service Description:
The Ctronics brand provides efficient and secure information transmission and digital communication services. The application integrates a variety of telecommunication technologies, including instant messaging, multimedia video sharing, real-time data streaming, and video playback. It is designed to offer users a smooth and reliable communication experience. The brand's app is named Ctronics Pro.

1.EMGB380004 – Transmission of Information
We provide various forms of data transmission, including text, images, audio, and video content, enabling real-time communication and interaction between users.

2.EMGB380024 – Computer-Aided Transmission of Messages and Images
Our platform supports efficient transmission of information and images via integrated upload and processing tools.

3.EMGB380025 – Electronic Mail Services
We provide user account–based email services for sending notifications, updates, and system messages.

4.EMGB380047 – Transmission of Digital Files
Users can securely upload, download, and share digital files such as documents, images, and videos within the platform.

5.EMGB380051 – Streaming of Data
We offer real-time and continuous data streaming services, including video/audio playback and live broadcast delivery.

6.EMGB380053 – Video-On-Demand Transmission
Users can access and stream video content on demand, with support for online playback, multi-device access, and caching.

7.EMGB380023 – Computer Terminal Communication
We support communication and data synchronization between various terminals (e.g., PCs, tablets) via the internet.

8.EMGB380022 – Mobile Telephone Communication
Our mobile application enables communication features including text, voice, and multimedia messaging on mobile devices.

9.EMGB380027 – Provision of Telecommunication Information
We provide operational status updates, user guides, and technical support related to our communication services.

✅ Compliant Services Under Class 42:

Service Description:
The Ctronics brand provides secure data storage, remote backup, program conversion, and intelligent video surveillance services. The application leverages advanced cloud computing and artificial intelligence technologies to ensure efficient data management, secure storage, and intelligent analysis. It is suitable for both individual and enterprise users. The brand's app is named Ctronics Pro.

1.EMGB420220 – Software as a Service (SaaS)
We offer cloud-based access to web applications, allowing users to manage accounts, create content, and interact with data without installing local software.

2.EMGB420225 – Remote Data Backup
Our platform offers automated, remote data backup services to protect user data from accidental loss or device failure.

3.EMGB420226 – Electronic Data Storage
We provide secure and scalable cloud storage, supporting file uploads, access control, and data management.

4.EMGB420203 – Data Conversion of Computer Programs and Data (not physical conversion)
We offer services for data format conversion, structured data processing, and system optimization to support seamless use across digital environments.

We confirm that all the services listed above are currently operational and actively offered through our platform, in full compliance with the requirements for trademark registration in the EU and the UK regarding service authenticity and relevance.

 

Cloud Storage Terms of Service

IMPORTANT! Please read carefully these terms of service in their entirety before using the value-added service (as defined below). These terms of service are a legally binding agreement between each user (You or Your) and Ctronics Pro. (We, Us or Our). If you do not agree with any of the provisions of these terms, you should cease accessing or using the value-added service.

These Terms of Use are effective from 1st January 2022.

1. Service Contents and Instructions on Use

1.1. Cloud Storage Service (Service) is a value-added service for the smart camera device that requires You to subscribe from the App. Once any of the Service plan is activated, the device will automatically start uploading video and/or audio recordings it captured (Your Data), We only commit to storing Your Data for the limited time described in the exact Cloud Storage Service plan (Plan) You chose, and may permanently delete Your Data after expiry of the duration of Your recording period (for example, 7 or 30 days). You may access, download or delete Your Data via the App during the subscription period. We acknowledge that You own the rights to Your Data and nothing in these Terms is intended to give Us any ownership rights in respect of Your Data.

1.2. According to the actual situation (e.g. different countries or regions), the Plan We offer for You may differ. You can activate the Plan through a one-time payment (manually renew needed) , depending on the actual Plan list that You see on the App. Monthly Plan has a Minimum Term for 30 days, and Annually Plan has a Minimum Term for 365 days. Once the selected Plan is activated, We will continue providing the Service for you until it’s expired or canceled by Your request.

1.3.The device enables You to determine the purpose and the means for which You collect video and audio signals data. When You enable the Cloud Storage Service of Your camera through the subscription, We may record and process Your Data, subject to Your instruction, subscription, configuration and settings.

1.4. You acknowledge that Your Data is only intended to be a resource to assist You with the personal monitoring of Your property security. Your Data may not capture every incident or security breach or related occurrence in the place the device will be connected, and should therefore be used in conjunction with other appropriate measures for the personal monitoring of and protection of Your own property’s security and safety.

1.5. You acknowledge that there are many things outside Our control which may affect the recording, live streaming and storage of Your Data, and Your ability to access Your Data using the Service. We do not guarantee that Your access to the Service will be uninterrupted or error-free. In the unlikely event that any of Your Data is lost or corrupted such that it is not accessible, We will take reasonable steps to repair or recover Your Data at no cost to You. It is Your responsibility to take all appropriate measures to minimize any loss or damage that may flow from any interruption, breakdown or failure of the Service, including ensuring that Your devices which are required to record and transmit Your Data to the Service, are operating and functional at all times.

1.6. You acknowledge that the Service should be used only for the purpose of maintaining the security of Your own property and You’re responsible for any abnormal use that may cause unreasonably infringes on the privacy of any individual (e.g. by placement in restrooms or toilets).

2. Fees and Payment

2.1. If You activate a Plan You will be required to provide details of any necessary payment info such as an approved credit or debit card (Payment Instrument) to implement the payment. Note that We will not store the Payment Instrument, but a third party of payment method will. In providing Your Payment Instrument, You authorize Us to charge Your Payment Instrument with any fees or charges that apply in accordance with Your Plan (Fees).

2.2. You are responsible for keeping the details of Your Payment Instrument correct and up-to-date, for example changing a different Payment Instrument or Your Payment Instrument has expired.

2.3 Cloud storage service is a virtual product. It does not support refund after purchase. It supports the transfer of this service to other devices. You can contact customer service for operation.

3. Termination and Suspension

3.1. You may cancel, without receiving a refund:

(a) Your access to all the Plans by deleting the App from Your mobile device; or

(b) any of the Plan You activated by deactivating Your account from the App

3.2. We may terminate, disable, block or suspend Your access to the Service:

(a) immediately, if You breach, or We suspect on reasonable grounds that You have breached, these Terms; or

(b) on 7 days’ notice to You, at any other time, acting reasonably

4. Changes to the Terms

4.1. We may change these Terms from time to time by posting the changed Terms through updates of the Service webpage, and bringing these changes to Your attention when You open that page the next time.

4.2. If we make any:

(a) changes to these Terms that do not alter Your rights, such changes will apply from the time that You continue using the App;

(b) reasonable changes to these Terms that alter Your rights, such changes will apply 7 calendar days after You have been notified of those changes in accordance with clause 4.1; and

(c) any other material changes to these Terms that alter Your rights and could cause You material detriment, such changes will apply on and from the next Billing Date if You are registered for a Subscription

 

	ABOUT CTRONICS Ctronics is a world-leading brand of video security products. CTRONICS is US&EU registered brand who is a professional supplier specialized in surveillance cameras and NVR system.We offer a wide range of cameras for indoor and outdoor surveillance. We want to help increase the security level of your home, shop and office. XEGA is a sub-brand of ctronics and focus on 4G cellular security cameras for outdoor solution.
Customer service - 30 days of unreasonable return&refund. In 30 days from the date of purchase, you may return any undamaged Ctronics product to receive a refund for any reason.
	- Life-time Manufacturer Warranty We offer Life-time manufacturer warranty on any Ctronics product. We are committed to providing FREE repair or REPLACEMENT for any issue related to product quality during the warranty period.
- Free support If you have any questions about your Ctronics product, we invite you to contact us by email to receive quick assistance in English.
	- Service Centers in US&Europe&Japan Our service centers are located in US, England, Germany and Japan. We are able to provide a quick service to customers when needed.