Frequently Asked Questions
Purchasing a security camera system is a big decision, and we know you probably have plenty of questions.
Frequently Asked Questions About Ctronics
Ctronics has been selling security cameras for almost 10 years and is one of the most trusted names in the home security camera system industry. We are known worldwide for our top-quality security products, ease-of-installation, and affordable prices. Favorable customer reviews from our website and other retailers indicate that our security systems are both reliable and user-friendly. Our mobile-friendly website is also considered to be a leader in our category.
Ctronics is headquartered in Shenzhen, China, with overseas warehouses in the United States and most European countries
Bao An Shenzhen, Guangdong Province, China
Room B607-608, NO.1 Buidling, Area A
Ctronics currently sells through independent sites, Amazon and third-party platforms (Walmart, Ebay, etc.)
Sales countries are mainly in Europe and America
Ctronics security cameras use cutting-edge technology to ensure high-quality recordings and long-range night vision capabilities. They are also fully weatherproof and vandal-resistant for year-round protection. The vast majority of our cameras feature 4K image sensors, wide angle lenses, digital noise reduction, and WDR (Wide Dynamic Range) imaging to provide customers with useful evidence should an incident occur on your property.
It is always a good idea to monitor the main entrances of your property. You may also want to monitor any side doors or large first floor windows that an intruder could gain access through. Other locations are up to you! These could include garages, basements, or any areas where objects of value are located, such as a safe. When installing security cameras, Ctronics always recommends placing cameras up high. This provides a wider field of view and protects them from being easily tampered with.
We currently have two shipping options
One is to ship the products from our overseas warehouse, which takes about 4-6 days
The other way is to ship the products from our warehouse in China, which takes about 15-20 days of shipping time.
The choice of shipping method depends on our product inventory.
We generally prefer to ship from our overseas warehouses to save our customers' valuable waiting time.
Note: Our overseas warehouses are mainly located in the United States and most European countries.
Ctronics offers free shipping on orders over $150.
For purchases less than $150 we will charge a shipping fee of $9.99
Every Ctronics product can be returned within 30 days of delivery（Shipping costs to be borne by yourself）
Every product also includes a one-year warranty.
This warranty covers both defective products and parts. If your product is deemed defective by us, you will be eligible to receive a replacement of the product (or a similar upgraded product).
Frequently Asked Questions About Ctronics Technology
The bit rate and frame rate in the video are adaptive according to the motion of the objects in the screen, and cannot be adjusted manually, you can improve the quality of the network, the network will automatically increase the bit rate and frame rate
First of all, let you try to format the SD card and then re-insert to view, if still can not open, you can choose to replace a FAT32 format SanDisk or Kingston genuine SD card to see if the normal video playback
You can open the SD card back cover on a sunny day to see if the water can dry,or open the SD card back cover at night, the night vision when the light board will automatically heat can evaporate the water out (do not open the back cover on a rainy day)
You can first turn off the smart tracking in the live preview interface, then turn the camera to the position you want to keep set, and then turn on the smart tracking can be (295camera does not apply)
First check whether the camera is plugged into the network cable, if not caused by connecting the network cable, reset the camera to see if it can, if it still can not, the camera will use the network cable to set up wifi for connection with the network
First go to the APP to see the device information, view the IP address, go to the IE browser to enter the IP address of the device click search (camera and computer to be in the same LAN), and then prompted to enter the account password, both enter admin on it, and then click on the parameter settings, select the initial settings in the system settings, and finally click to select the file and then OK to upgrade
Generally due to unstable network signal, you can first set the APP to run on the backend of your phone, and then check whether the network speed and network signal is normal
First check whether the router's WiFi signal is unstable, let the camera and the router a little closer apart, look at the WIFI settings, WiFi signal to 75% or more.
Or let the use of network cable for connection, test whether the camera will still drop out.
This situation is generally caused by the close range operation, the purpose of the intercom is to communicate remotely, if the test in close proximity (the camera and the speaker equipment is very close or even the same room), the camera will continue to capture the sound played out in the speaker or even the echo of the room, the cycle repeated, forming a more harsh echo.
Currently only 264 format video files can be converted with a format converter, 265 format video files are not supported for conversion
If you want to view videos of other time, please click the search icon on the top right corner of the app and select the video of a certain time period you want to view.
The pictures taken and videos recorded on APP can be viewed in the local interface of photo interface and video interface
It is recommended to use ie browser to access and need the computer and camera in the same LAN, enter the web page and enter the account password admin can